Essay BSBLDR502 – Lead & Manage Effective Workplace Relationship – Management Assignment Help

Assignment Task

Assessment overview The objective of this assessment is to assess your skills as would be required to lead and manage effective workplace relationships.

Part 1: Role play
For this assessment, you will complete a range of tasks including an audio recording, an interview planning self-reflection checklist and an action plan. You will demonstrate the skills and knowledge required to manage difficulties and conflicts in order to achieve positive work outcomes.

To complete this assessment, read the role play situation below, plan your meeting, and then make an audio recording. You will be assessed on how effectively you provided guidance; counselling and support to assist your co-worker resolve their conflict and overcome the work difficulties. The role play is looking at how you adjust your own interpersonal communication style to meet the team’s and individual’s work culture.

Role play scenario:
You have made an appointment with the Account Rental Manager Leigh Cross to discuss a grievance with the changes that are happening within JKL. Leigh is new to management; only holding the position of Account manager for 12 months. You know Leigh is very concerned and angry at the proposed closing of the Rental Division of the organisation. You feel that Leigh has not been supporting the change, consistently making negative comments to current staff about the direction that the organisation is heading. Before the changes were proposed; Leigh showed strengths in communication, relationship-building and improved employee relations within the accounts team

Task 1a
Before you conduct your audio recording you will need to plan for the counselling interview. Complete Appendix 5. Task 1a Planning for the interview will include:
1. What techniques will you use to establish rapport with Leigh?
2. What have you identified as the purpose of the meeting?
3. What resistors do you think Leigh bring up in the meeting?
4. What strategies can you offer to overcome the resistors you identified in question three?
5. Identify current aspects of the workplace culture that may affect the meeting?
 

Task 1b
Conduct the counselling interview between you and the Account Manager Leigh Cross. Your assessor will be looking for you to demonstrate the following skills consistently throughout the role play.
• Establishing Rapport
• Clearly explain purpose of meeting
• Using verbal prompts