Essay BSBLDR502 – Lead and Manage Effective Workplace Relationships – Management Assignment Help

Assignment Task :

Case Study 1

Approximately 10 months ago, you were promoted to be the supervisor of your department. Two of your former peers are now your subordinates. While one person (Ann) has taken this change well, the other (Ben) has become remote and difficult to work with.

Ben does no more than is necessary, and department performance levels since your appointment have dropped. A third employee has said anonymously that Ben criticises you and your decisions at every opportunity, and this has caused a number of other employees to doubt your abilities, or even turn against you. You have tentatively approached Ben to discuss this situation; however, he has been non-committal, stating that there is no issue, and that you have an over-active imagination.

On receiving written statements from two of your staff regarding Ben’s criticism and an occasion where Ben countermanded a direction you had given, you see now it is time to act. You must take care not to disclose the identity of the staff providing the information while addressing the problem directly. Your own supervisor has noticed that there is a problem in your department and has asked you to fix it. You make a performance management appointment with Ben and plan a subsequent coaching session to address the problem.

Task 1

Positive relationships between staff, teams and managers are a feature of productive workplaces, great leadership and management. A positive work environment motivates people and helps them commit to the organisation. People feel encouraged to ‘go the extra mile’.

It’s also important to value people’s insights and experience. Their ideas can help your workplace to do things smarter and better. That means your organisation will become more innovative and productive over time.

Creating productive workplace cultures and effective workplace relationships includes:

• Treating people at all levels of the business well
• All staff sharing the same goals and values
• All employees having the chance to suggest how they could improve their part of the organisation
• Rewarding participation and good ideas
• Gathering feedback on staff attitudes and ideas for improvement

Read the case study below and detail your responses, including your reasoning, for the following:

1. Steps to take to resolve the issues raised
2. Involvement of stakeholders in the meeting
3. How you would gain the trust and confidence of your colleagues
4. Resolution actions
5. Implementation and monitoring of actions and improvements

1. Explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
2. Outline legislation relevant to managing effective workplace relationships.

2. Case study 2

Instructions

Read the case study 2 provided “The diversity and inclusion revolution – 8 Powerful Truths” by Juliette Burke and Bernadette Dillon (Deloittes Insights) and then complete the tasks as required.

You will need to research information to assist with your responses for this task. 

What you will need to complete this task

• Research materials such as books, internet, magazines, workplace documentation etc.
• Access to legislative and regulatory documentation relevant to own state or territory.

You should use a variety of sources to gather information including training resources, workplace policies and procedures (if you are able to access these) and government and industry bodies. 

You are required to provide information about the following points, and you must prepare a written response to each point, which can be supported by example documentation as required. Ensure material is referenced appropriately.  

Task

Assessment Task – Develop a written plan for integrating culturally diverse practices 

For this assessment you will need to develop a written plan for integrating culturally diverse practices into an organisation by applying the approaches in the case study. 

You should include an explanation of how you would perform each of the following in the workplace environment as sections in your plan:

1. Provide responses to the following questions

Manage ideas and information including:

1. How you would communicate information to support others to achieve work responsibilities
2. How you would facilitate employees’ contributions to consultation on work issues
3. How you would provide feedback on the outcomes of consultations
4. How you would resolve issues raised or refer issues to relevant personnel?

1. Develop cultural diversity and ethical practice policies and include with your assessment.

 Your policies should demonstrate a recognition of the need to develop trust and confidence.  Consider the following concepts that should be addressed:

• What policies you would establish in relation to cultural diversity and ethical practice?
• What professional conduct promotes trust with internal and external contacts? 
• What adjustments need to be made to your own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment?

2. Provide responses to the following questions.

Developing and maintaining networks including:

1. How you would use networks to build workplace relationships?
2. Create a one page plan outlining the use of networks to support identifiable outcomes for the team and the organisation
3. Create an action plan to address any difficulties experienced in the workplace. Include processes and systems to manage difficulties including:
4. The methods used to identify and resolve issues in the workplace
5. Guidance, counselling and support systems to assist co-workers in resolving their work difficulties