Essay What Policies you would Establish in Relation to Cultural Diversity and Ethical Practice – Management Assignment Help

Assignment Task:

Task:

ASSESSMENT INFORMATION 

• Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.
• You are going to be assessed for:
• Your skills and knowledge using written and observation activities that apply to the workplace.
• Your ability to apply your learning.
• Your ability to recognise common principles and actively use these on the job.
• All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.
• HOW YOU WILL BE ASSESSED
• The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.
• The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.
• Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.
• The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.
• What if I believe I am already competent before training?
• If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).
• Assessor Responsibilities
• Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:
• Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.
• Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.
• Ensure that their own qualifications are current.
• When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.
• When required, ensure supervisors and students sign off on third party assessment forms or third-party report.
• Follow the recommendations from moderation and validation meetings.
• How should I format my assessments?
• Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.
• How long should my Response be?
• The length of your Response will be guided by the description in each assessment, for example:
• Type of Response Response Guidelines
• Short Response 4 typed lines = 50 words
• Long Response 8 typed lines = 100 words
• Brief Report 500 words = 1 page typed report
• Mid Report 1,000 words = 2 page typed report
• Long Report 2,000 words = 4 page typed report
• How should I reference the sources of information I use in my assessments?
• Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:
• Website Name – Page or Document Name, Retrieved – insert the date. Webpage link.
• For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State
• assessment guide
• The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used in assessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.
• Assessment Method Satisfactory Result Non-Satisfactory Result
• You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
• Questions All questions responded to correctly Incorrect Response for one or more questions
• Response address the question in full; referring to appropriate sources from your workbook and/or workplace Responses do not address the question in full. Does not refer to appropriate or correct sources.
• Third Party Report Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard
• Written Activity The assessor will mark the activity against the detailed guidelines/instructions Does not follow guidelines/instructions
• Attachments if requested are attached Requested supplementary items are not attached
• All requirements of the written activity are addressed/covered. Response does not address the requirements in full; is missing a response for one or more areas.
• Responses must refer to appropriate sources from your workbook and/or workplace One or more of the requirements are answered incorrectly.
• Does not refer to or utilise appropriate or correct sources of information
• Observation/Demonstration All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level
• Case Study All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study. Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.
• Response address the question in full; referring to appropriate sources from your workbook and/or workplace Response do not address the question in full; do not refer to appropriate sources.
• Practical Activity All tasks in the practical activity must be competed and evidence of completion must be provided to your trainer/assessor.
• All tasks have been completed accurately and evidence provided for each stated task. Tasks have not been completed effectively and evidence of completion has not been provided.
• Attachments if requested are attached Requested supplementary items are not attached
• Assessment cover sheetAssessment Cover Sheet
• Unit Code and Name: BSBLDR502 Lead and manage effective workplace relationships
• Student name: Student Number: Assessor Name: Date: The following questions are to be completed by the assessor:
• Is the Student ready for assessment? Yes No
• Has the assessment process been explained? Yes No
• Does the Student understand which evidence is to be collected and how? Yes No
• Have the Student’s rights and the appeal system been fully explained? Yes No
• Have you discussed any special needs to be considered during assessment? Yes No
• The following documents must be completed and attached:
• 1. Case Study 1 and Case Study 1 Checklist
• The student will complete the written activity provided to them by the assessor. The Case Study 1 Checklist will be completed by the assessor. S NYS
• 2. Case Study 2 and Case Study 2 Checklist
• The student will complete the written activity provided to them by the assessor. The Case Study 2 Checklist will be completed by the assessor. S NYS
• 3. Short Answer Questions and Short Answer Questions Checklist
• The student will Response a range of questions with written responses. The Short Answer Checklist will be completed by the assessor. S NYS
• Student Declaration
• I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by the RTO
• I declare that:
• The material I have submitted is my own work;
• I have kept a copy of all relevant notes and reference material that I used in the production of my work;
• I have given references for all sources of information that are not my own, including the words, ideas and images of others.
• Student Signature: Date: Result and Feedback
• Feedback to Student:
• Overall Outcome CompetentNot yet Competent
• Assessor Signature: Date:
• case study 1
• Instructions
• You will need to research information to assist with your responses for this task.
• What you will need to complete this task
• Research materials such as books, internet, magazines, workplace documentation etc.
• Access to legislative and regulatory documentation relevant to own state or territory.
• You should use a variety of sources to gather information including training resources, workplace policies and procedures (if you are able to access these) and government and industry bodies.
• You are required to provide information about the following points, and you must prepare a written response to each point, which can be supported by example documentation as required. Ensure material is referenced appropriately.
• Word Limit
• Mid Report 1,000 words = 2 page typed report
• Task 1
• Positive relationships between staff, teams and managers are a feature of productive workplaces, great leadership and management. A positive work environment motivates people and helps them commit to the organisation. People feel encouraged to ‘go the extra mile’.
• It’s also important to value people’s insights and experience. Their ideas can help your workplace to do things smarter and better. That means your organisation will become more innovative and productive over time.
• Creating productive workplace cultures and effective workplace relationships includes:
• Treating people at all levels of the business well
• All staff sharing the same goals and values
• All employees having the chance to suggest how they could improve their part of the organisation
• Rewarding participation and good ideas
• Gathering feedback on staff attitudes and ideas for improvement
• Read the case study below and detail your responses, including your reasoning, for the following:
• Steps to take to resolve the issues raised
• Involvement of stakeholders in the meeting
• How would you gain the trust and confidence of your colleagues
• Resolution actions
• Implementation and monitoring of actions and improvements
• Case Study 1
• Approximately 10 months ago, you were promoted to be the supervisor of your department. Two of your former peers are now your subordinates. While one person (Ann) has taken this change well, the other (Ben) has become remote and difficult to work with.
• Ben does no more than is necessary, and department performance levels since your appointment have dropped. A third employee has said anonymously that Ben criticises you and your decisions at every opportunity, and this has caused a number of other employees to doubt your abilities, or even turn against you. You have tentatively approached Ben to discuss this situation; however, he has been non-committal, stating that there is no issue, and that you have an over-active imagination.
• On receiving written statements from two of your staff regarding Ben’s criticism and an occasion where Ben countermanded a direction you had given, you see now it is time to act. You must take care not to disclose the identity of the staff providing the information while addressing the problem directly. Your own supervisor has noticed that there is a problem in your department and has asked you to fix it. You make a performance management appointment with Ben and plan a subsequent coaching session to address the problem.
• Explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
• Outline legislation relevant to managing effective workplace relationships.
• case Study 1 Checklist
• Case Study 1 Checklist
• Unit Code and Name: BSBLDR502 Lead and manage effective workplace relationships
• Student name: Assessor name: Did the Student provide evidence of their ability to: Has the student satisfactorily completed the written activity?
• Yes No
• Read the case study below and detail your responses, including your reasoning, for the following:
• Steps to take to resolve the issues raised
• Involvement of stakeholders in the meeting
• How would you gain the trust and confidence of your colleagues
• Resolution actions
• Implementation and monitoring of actions and improvements
• Explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
• Outline legislation relevant to managing effective workplace relationships.
• Feedback to Student:
• Result Satisfactory Not Yet Satisfactory
• Assessor Signature: Date:
• Case study Task 2
• Instructions
• Read the Case Study 2 provided “The diversity and inclusion revolution – 8 Powerful Truths” by Juliette Burke and Bernadette Dillon (Deloittes Insights) and then complete the tasks as required. You may also download the Case Study at the following link:
• https://www2.deloitte.com/us/en/insights/deloitte-review/issue-22/diversity-and-inclusion-at-work-eight-powerful-truths.htmlYou will need to research information to assist with your responses for this task.
• What you will need to complete this task
• Research materials such as books, internet, magazines, workplace documentation etc.
• Access to legislative and regulatory documentation relevant to own state or territory.
• You should use a variety of sources to gather information including training resources, workplace policies and procedures (if you are able to access these) and government and industry bodies.
• You are required to provide information about the following points, and you must prepare a written response to each point, which can be supported by example documentation as required. Ensure material is referenced appropriately.
• Word Limit
• Mid Report 1,000 words = 2 page typed report
• Task
• Assessment Tasks – Open ended questions and development of a plan for integrating culturally diverse practices
• For this assessment you will need to develop a written plan for integrating culturally diverse practices into an organisation by applying the approaches in the case study.
• You should include an explanation of how you would perform each of the following in the workplace environment as sections in your plan:
• Provide actions that you would take and responses to the following questions
• Manage ideas and information
• How would you communicate information to support others to achieve work responsibilities?
• How would you facilitate employees’ contributions to consultation on work issues?
• How would you provide feedback on the outcomes of consultations?
• How would you resolve issues raised or refer issues to relevant personnel?
• Factors that affect the development of cultural diversity and ethical practice policies.
• In development of your policies you should demonstrate a recognition of the need to develop trust and confidence. Consider and provide responses the following questions that relate to the concepts that should be addressed in these types of policies.
• What policies you would establish in relation to cultural diversity and ethical practice?
• What professional conduct promotes trust with internal and external contacts?
• What adjustments need to be made to your own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment?
• Provide responses to the following questions.
• Developing and maintaining networks
• How would you use networks to build workplace relationships?
• Create a one-page plan outlining the use of networks to support identifiable outcomes for the team and the organisation for cultural diversity objectives
• Create an action plan to address and resolve issues experienced in the workplace. Include processes and systems to manage difficulties including:
• The methods used to identify and resolve issues related to cultural diversity in the workplace
• Guidance, counselling and support systems to assist co-workers in resolving their work difficulties relating to cultural diversity
• case study 2 checklistCase Study 2 Checklist
• Unit Code and Name: BSBLDR502 Lead and manage effective workplace relationships
• Student name: Assessor name: Did the Student provide evidence of their ability to: Has the student satisfactorily completed the written activity?
• Yes No
• For this assessment you will need to develop a written plan explaining How would you perform each of the following in a workplace environment:
• Manage ideas and information including:
• How would you communicate information to support others to achieve work responsibilities
• How would you facilitate employees’ contributions to consultation on work issues
• How would you provide feedback on the outcomes of consultations
• How would you resolve issues raised or refer issues to relevant personnel
• Develop trust and confidence including:
• What policies you would establish in relation to cultural diversity and ethical practice (develop the policies and include with your assessment)
• What professional conduct promotes trust with internal and external contacts (identify the types of conduct and you would display these traits)
• What adjustments need to be made to your own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
• Developing and maintaining networks relating to cultural diversity including:
• How would you use networks to build workplace relationships
• A plan outlining the use of networks to support identifiable outcomes for the team and the organisation
• Developing processes and systems to manage cultural diversity challenges including:
• The methods used to identify and resolve issues in the workplace
• Guidance, counselling and support systems to assist co-workers in resolving their work difficulties
• An action plan to address any difficulties experienced in the workplace
• Feedback to Student:
• Result Satisfactory Not Yet Satisfactory
• Assessor Signature: Date:
• short Answer QuestionsInstructions
• Response the questions below by writing in the space provided. If you require more space, use a blank sheet of paper. Alternatively, you may like to use Microsoft Word and print out your Response to each question.
• What you will need
• Research materials such as books, internet, magazines, workplace documentation etc.
• Access to legislative and regulatory documentation
• Your Learner Guide for this unit of competence
• Word limit
• Short Response Responses 4 typed lines = 50 words
• Why is it important to communicate the achievement of work responsibilities to everyone in the workplace?
• What aspects must you consider while establishing a strategic consultation process?
• While providing feedback to co-workers you may experience a range of reactions. What might they include?
• Your response to a raised issued will depend on what the issue is about. What might an issue be related to?
• What aspects should a cultural diversity policy cover?
• What are 10 ways that you can build the trust and confidence of colleagues?
• Who might you add to your list of contacts for networking?
• The types of relationships you must develop and maintain will vary depending upon your leadership role and your involvement with internal and external contacts, however they could possibly include who?
• For what reasons might co-workers develop difficulties in workplace relationships?
• What methods might you use to resolve conflict in the workplace?
• short Answer Questions checklist
• Short Answer Questions Checklist
• Unit code and name: BSBLDR502 Lead and manage effective workplace relationships
• Student name: Assessor name: Satisfactory response
• Yes No
• 1 Why is it important to communicate the achievement of work responsibilities to everyone in the workplace?
• 2 What aspects must you consider while establishing a strategic consultation process?
• 3 While providing feedback to co-workers you may experience a range of reactions. What might they include?
• 4 Your response to a raised issued will depend on what the issue is about. What might an issue be related to?
• 5 What aspects should a cultural diversity policy cover?
• 6 What are 10 ways that you can build the trust and confidence of colleagues?
• 7 Who might you add to your list of contacts for networking?
• 8 The types of relationships you must develop and maintain will vary depending upon your leadership role and your involvement with internal and external contacts, however they could possibly include who?
• 9 For what reasons might co-workers develop difficulties in workplace relationships?
• 10 What methods might you use to resolve conflict in the workplace?
• Feedback to Student:
• Result Satisfactory Not Yet Satisfactory
• Assessor Signature: Date: