Essay SITTTSL005 – Sell Tourism Products and Services – Marketing Assignment Help

Assignment Task

Performance Evidence

The purpose of this assessment is to assess your ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and: proactively sell international and domestic destination products from the list in the knowledge evidence to meet the requirements of at least three different customers

demonstrate the following skills during each of the above customer service interactions:

• communication with customers to correctly interpret their requirements
• use of different sales techniques in response to different customer types
• integration of product knowledge into the sales process

Depending on the circumstances of assessment, you can be observed participating in selling activities in an industry setting or conducting role plays. These options are outlined below:

Option 1: Observation Instructions:

Be observed presenting customer products to 3 different customers in an industry setting. The selling activities must involve answering questions from each customer in regards to their enquiry.

Option 2: Role Play Instructions:

Using the information you have researched in Assessment 2, Portfolio, present your customer products to students in your class in form of role plays. Write a script for your role plays and collect brochures, facts and visual aids needed to sell tourism products to your customers.