Assignment Task
Due to overwhelming customer complaints and escalating cost after sales services, your company has decided to pursue a total quality improvement project (QIP) to solve these problems. This is done in the hope to improve the quality of products and the level of services to the customers to avoid litigation cases. Due to your experience and your knowledge in quality management, you have been selected to head this QIP. Using the methodology of quality management and/or continuous improvement tools you have learned in this course, prepare an intervention programme on how to improve the quality of products and services in your company and explain them briefly.
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