Essay CHCLEG001: Work Legally and Ethically Case Study Australian Skills Quality Authority – Management Assignment Help

Assignment Task:

Task:

PRIVACY DISCLAIMER: TAFE Queensland is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of TAFE Queensland. Some of this information may be given to the Australian Skills Quality Authority (ASQA) or its successor and/or TAFE Queensland for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission or we are required by law.

Instructions to Student General Instructions:

• This assessment task consists of sixteen (16) written short answer questions.
• All questions must be answered correctly to achieve a satisfactory completion.
• Read each question carefully and follow the instructions to answer.
• Information / Materials provided:
• Learner guide and online content via ConnectAssessment Criteria:
• To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key knowledge to an acceptable industry standard:
• Key legal and ethical considerations, how they are applied and how they impact workers and clientsWorking with knowledge of own role and responsibilities
• Where to source, and how to interpret information
• Consequences of legal and ethical breaches and ways to respond to theseFrameworks and policies and procedures related to ethical and legal requirementsContributing to workplace improvements
• Number of Attempts:
• You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections / questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. For more information, refer to the Student Rules.
• Reasonable adjustment:
• Reasonable Adjustment can be made to the assessment tasks to ensure equity in assessment. If you have identified that you have a particular need please ensure that you have discussed with your assessor the possibility of reasonable adjustment.
• Submission details Students will be provided with due dates by their educator, also listed in Unit Study Guide.
• Insert your details on page 1 and sign the Student Declaration. Include this template with your submission.
• Assessment to be submitted via
• TAFE Queensland Learning Management System: Connect url: https://connect.tafeqld.edu.au/d2l/loginUsername; 9 digit student number
• For Password: Reset password go to https://passwordreset.tafeqld.edu.au/default.aspx>
• Instructions for the Assessor Students are to be provided with learner guides and other resource materials to be able to complete this assessment. A marking guide is provided with Bench Mark Answers.
• Note to Student An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide.
• Where would you find information about the legal requirements of your role? List three (3) sources
• Disabilty Act
• WHS Act
• Community services Act
• Provide three (3) examples of how you meet your duty of care when working with clients
• Provide three (3) examples of how an organisation protects client information
• If you had concerns about a co-workers legal or ethical conduct, who would you report this to?
• What is your responsibility if a client tells you they want to make a formal complaint about the services they are receiving?
• a)According to work health and safety legislation, list three (3) responsibilities you have in the workplace?
• b)List two (2) possible consequences if you do not meet your duty of care to ensure work health and safety protocols are followed?
• In your own words, explain why continuing professional development is important?
• If you attend a training event where new information was received, how could you share this with your colleagues and supervisors?
• In your own words, explain why it is important not to impose your own values onto clients when working with them?
• How do you problem solve a situation if the client’s values conflict with your own values. For example, you have been asked to support a client with his weekly outing of lunch and a beer at the hotel where he likes to spend $20 on the pokies, but you are strongly opposed to both drinking and gambling
• a)In your own words, describe what discrimination is.
• b)Provide two (2) examples of discrimination that could occur in the workplace.
• Describe the process of gaining informed consent and why this is necessary.
• Give two (2) examples of mandatory/compulsory reporting that you are required to complete in the workplace.
• For this question you will need to consult standards relevant for your industry. (National Standards for Disability Services or Aged Care Quality Standards).
• Choose two (2) chosen standards.
• Write the name of each standard, and provide an example of how each standard influences your work role.
• a)
• b)
• Your client asks you out on a date. How would you respond and why?
• As a staff member in the community services sector you must work within legislation relevant to the sector and the ethical guidelines established by your organisation. In the below situations, tick whether this is UNETHICAL or ILLEGAL and state a reason whySituation Unethical Legal concern
• Joan is an older worker and has applied for a position as an activities coordinator in the same organisation where she currently works. She is told she was not successful as the position is suited to a much younger person ??Explain your answerJohn is a personal carer but doesn’t like showering residents with dementia. On the early shift today, John talks another worker into doing his showers for him ??Explain your answerSara feels sorry for Mrs Gordon as she lives on her own. She offers to come around on the weekends to help her out and keep her company ??Explain your answerA day outing is being organised for clients. The staff exclude Abdul as they think it is too difficult to work around his prayer times and that he probably wouldn’t want to go anyway ??Explain your answer
• Provide an example of a possible consequence to the organisation in the following situations.
• Situation Possible consequence for the organisation
• An organisation has not implemented the new practice standards as per the required timeline e.g. NDIS Practice Standards January 2020 or Aged Care Quality Standards July 2019 Golden Acres is advertising in Seek and Indeed for male staff between the ages of 25 and 30. Harvey Norman post a letter to all the employees of Living Life, congratulating them on choosing to work in the community services sector and offering them a 20% discount on their next purchase.
• Provide an example of a possible consequence to a staff member in the following situations.
• Situation Possible consequence for the staff member
• Katie has been experiencing relationship issues at home. You’ve noticed the last few shifts that you’ve worked with her, the scent of alcohol on her breath. This morning she has been lethargic and short tempered. When she returns from a quick break, her attitude has changed. She is outgoing, happy and energetic; with a strong smell of alcohol around her. Phillip and Jenny work well together, always seem to coast through a shift with all tasks completed. As you approach Wilma’s room with the Hoist, Jenny and Phillip walk out of the room stating “Oh it’s ok, we’ve already put her in bed”.
• Provide an example of a possible consequence to the service user in the following situationsSituation Possible consequence for the service user
• The support worker brings their very cute and friendly eight year old child to work with them today. Suzanne lodged a formal complaint with the Service Manager last month. Today she was informed of the outcome –
• “Dear Suzanne,
• We appreciate consumers providing feedback on staff and service delivery. To address your concerns, we have spoken directly to the staff member and informed them of your feelings that you are not happy with the support they are providing. Please contact us again if the quality of care does not improve.”