Assignment Task
Case Study A
Tony is the manager of the Belgrave bar and restaurant. He is arranging an evening shift, which will involve a variety of tasks including cooking, serving drinks, and cleaning. Staff members with specialist skills will be required for the preparation of meals and cocktails at the bar.
Outline the process that Tony should follow for the allocation of work in an efficient, cost-effective, and outcome focussed manner. Include details of the steps that should be followed for the development of a skills matrix.
Tony, Manager must consider which staff member is good at what they are doing, as per that he can schedule the right person for right job. Following skills matrix can help him to know that.
Staff A Staff B Staff C
Capability Level of interest Capability Level of interest Capability Level of interest
Taking orders High Medium Low Low High Medium
Arranging takeaways High Low High Medium Low Low
Preparing ingredients Low Medium Low High High Medium
Cooking meals Low High High High Medium
Serving meals High Medium Low Medium Low Medium
Cleaning Low Medium High Low Medium Low
Specify five rules which Tony should follow when allocating the work in the bar and restaurant.
By providing the proper information and make sure that the employees understand their responsibilities
Supporting and responding to the request for further classification
Make sure that the employees are happy and confident of achieving the work expectations.
Setting for the resources that employees need and let them know how to access to them.
Arrange supervision and assist them when necessary.
Activity 1C checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name Shilpa KannariAssessor’s name Zafar Chowdhury
Unit of Competence
(Code and Title) BSBMGT502 Manage people performance
Date(s) of assessment 4/3/2021
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment: Feedback to learner:
Learner’s signature k.shilpaAssessor’s signature Activity 1DEstimated Time 45 Minutes
Objective To provide you with an opportunity to identify how to confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals.
What are performance standards?
Performance standards describe the accepted level of performance by an employee on the job. They are based on the position, not the individual. They describe the specific indicators of success for each skill within a competency map.
Give five examples of aspects that may be considered when establishing performance standards.
Quality standards
Use of resources
Effects on business finances and profitability
Employee skills and knowledge
Customer desires and expectations.
What should be specified by a professional code of conduct?
Code of conduct should specify the agreed set of rules relating to employee behaviour or conduct with other employees or customers. It has to mention in the organisational documents and has to discuss during staff training and orientation.
Give five examples of expectations that may be included within a code of conduct.
Setting up the commitments
Meeting performance standards
Planning high standards of behaviour and presentation
Separate professional and personal activities
Acknowledging the attitudes and beliefs of others
Identify one example of a work output.
work output often refers to the number of products a person produces, or the number of items sold in a given period of time. A manufacturing worker might produce 50 goods in an hour, for instance. In sales, work output is the amount of revenue a given representative earns in a day, week or month.
Activity 1D checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name Shilpa KannariAssessor’s name Zafar Chowdhury
Unit of Competence
(Code and Title) BSBMGT502 Manage people performance
Date(s) of assessment 4/3/2021
Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity? Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s performance was: Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment: Feedback to learner:
Learner’s signature k.shilpaAssessor’s signature Activity 1EEstimated Time 30 Minutes
Objective To provide you with an opportunity to identify how to develop and agree performance indicators with relevant staff prior to commencement of work.
Case Study B
Carol is the manager of the Simply Serene hair and beauty company. She has been happy with the level of success achieved since opening the first Simply Serene salon. However, she realises the need for further improvement in order to attract more customers and increase the company profits. Carol also realises the importance of maintaining employee satisfaction and enabling progression within the company.
Specify eight key performance indicators which Carol might consider in relation to the success of the Simply Serene hair and beauty company.
Calls to customer service.
Complaints successful resolved
Written or verbal customer feedback
Percentage of repeat customers
Retention time of employees
Written and verbal feedback
Complaints to Human Resources
Providing offers to regular customers.
Need Help Writing an Essay?
Tell us about your assignment and we will find the best writer for your paper.
Get Help Now!Welcome to Our Online Academic Writing Service. Our online assignment writing website provide various guarantees that will never be broken. No matter whether you need a narrative essay, 5-paragraph essay, persuasive essay, descriptive essay, or expository essay, we will provide you with quality papers at student friendly price.
Ask for Instant Writing Help. No Plagiarism Guarantee!
