Essay Yelloon Case Study – Community Services – Management Assignment Help

Assignment Task:

CONFIDENTIAL

A leak from a reputable source at Parliament House has indicated that it appears very likely that the Government will announce a new community services directive later this week.  The directive will be a restriction on the amount of money that can be “cashed” from a pension check.  Under the proposal, only $30 per week will be allowed to be cashed.  All other money will need to be spent on either rent, food, clothing or schooling costs.

The initiative is designed to prevent pension recipients from spending money on such things as gambling, alcohol, cigarettes and drugs and follows the Royal Commission into Children’s Poverty report tabled in Parliament last week.

As this information is highly confidential until confirmed following released by Cabinet, staff should not discuss this with anybody outside the organisation.  Staff should, however, commence with work to consider the impact of this directive on current programs and clients.

Johnny Not-Clever
Foot-in-mouth Section
Luckily the Communications Manager was made aware of this all staff email before it was sent out and as it broke many of the communications protocols for the organisation he cancelled the correspondence and sent Johnny Not-Clever for performance counselling and training in effective communication. 

1a. Read the case study above.
What would have been the political implications of this All Staff circular if it had been sent out?

1b. Read the case study above. 
What economic impact could this have had on the organisation that was going to publish the circular?

1c. Read the case study above.
What social impact could this have had on the Australian population if the information had hit the media?

1d. Read the case study above. 
What problems are there with the technology in sending out a confidential “All staff circular” by email?

2. With resources for community service funding scarce, why is it important that applications for funding are carefully worded?

3. Read the case study. Given the objectives. Write two communication strategies that would reflect that need.

Case Study
A community services organisation has the following two objectives:
• To listen to and understand each client well so that we can deliver individual and client-centred services that best suit the needs of the client.
• To encourage a strong network of relationships around each client.

4a. Read the following policy and re-write it so that it is non-discriminatory.

Policy
• No staff will take time off work for activities such as prayer, smoking or breastfeeding without approval from their supervisor. 
• Supervisors will use their own discretion whether this time will be allowed.

6. Read the case study. What are two communication strategies that could be put in place so that this never happens again to Yelloon?

Case Study
Yelloon works in a community services setting. She works with deaf children – she understands the needs of these children because she is deaf herself.
Today when she returns to the office, she sees that everyone is in the tea room having afternoon tea.  
One of the staff members signs Auslan to her that it was the Christmas afternoon tea and everyone had brought a Secret Santa present. 
Yelloon knew nothing about this – it was discussed in the staff meeting last week and everyone presumed that she had worked out that it was happening.
Yelloon felt lonely and left out. She was embarrassed that she hadn’t brought a present. She went back to her desk and packed up her stuff and went home. 
She loved working with the kids, but didn’t really want to go back ever again.