Assignment Task:
Task:
Patient interaction
It’s important to use good communication dulls when interacting with your patient – this helps you to establish a rapport, gain relationship. our patient’s trust and build a The ‘Forming and maintaining relationships with service users, carers, professionals and others’ tutorial demonstrates how you can build these relationships, and introduces the concept of self-knowledge (Social Care Institute for Excellence 2008b).
Work through the ‘communication skills’ section of this learning module to learn the basic principles of interacting effectively Nursing & Midwifery, Flinders University n.d.).
Then, for a more in-depth understanding, work through the ‘Matching your English to your patient’.
Maintaining patients’ dignity Watch this series of videos to see patients’ perspectives of successful patient-healthcare worker interaction, and appreciate t n.d.).
with your patients (School of the importance of maintining patients’ dignity (Dignity in Care Managing the aggressive patient A recent systematic review reported that ‘Although all healthcare professionals are at risk of aggressive interactions with patients, studies show that nurses are most often victims of verbal and physical violence’ (Kynoch et al 2010, p. 1).
Patients may become aggressive for many reasons including treatment delay, pain, a perception of unfair treatment, or fear. Read the article ‘Aggressive behaviour: prevention and management in the general practice environment’ to learn more (Sim et al 2011), then test your knowledge on the ‘Managing patient rage’ quiz (LearningNurse.com, n.d.). NOTE: press ‘submit’ after answering each question to receive feedback. This quiz is for learning only, and does not count towards your marks.
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