Essay LTENN002 – Apply Communication Skills In Nursing Practice – Competency Level – Mr James Case Study – Nursing Assignment Help

Assignment Task

Assessment outcomes
For unit of competency:
Assessments carry two potential outcomes for each unit of competency level, i.e. C (Competent) and NYC (Not Yet Competent). The latter outcome requires you to undergo more training and experience or provide further evidence. On completion of the unit, if the assessor is satisfied that you have provided appropriate evidence and
satisfied all requirements necessary to meet criteria in line with the Rules of Evidence, you will be awarded C (Competent). If it is considered that you failed to meet the necessary requirements, you will be awarded NYC (Not Yet Competent) and may be reassessed in accordance with the policies and procedures of EQUALS. To be assessed as competent for this unit, you must demonstrate a satisfactory result in all assessment activities. Final assessment results are to be recorded on the Summary of Assessment form.
 

For assessment task:
Tasks carry two assessment outcomes, i.e. S (Satisfactory) and NYS (Not Yet Satisfactory). On the individual cover sheet for assessment tasks, the assessor must mark S (Satisfactory) if you have satisfactorily completed the task, submitted all necessary evidence and met the assessment criteria. If you have not satisfactorily completed the task, the evidence is insufficient and all requirements have not been met you will be marked NYS (Not Yet Satisfactory).

Task:

Mr James, an elderly person, is brought to your outpatient setting for an appointment. Mr James and his family are concerned about his current physical health status especially in relation to oral health. The registered nurse asked you to provide a health teaching to Mr James and the family member about common oral health issues that occur as part of the ageing process. The registered nurse informed you that the person has hearing impairment and used hearing aids. Your health teaching must also include appropriate oral care in the elderly. As you walk into the assessment room, you see Mr James sitting on a chair with his eyes closed and his spectacles and hearing aids on the table in front of him. Demonstrate appropriate communication skills in establishing a rapport with Mr James and his family member. You must demonstrate the following as part of establishing a rapport with Mr James and his family member.
• Appropriately meet and greet Mr James and his family member.
• Introduce yourself and discuss your role and limitations.
• Engage in a social conversation with Mr James and his family member, as appropriate.
• Implement strategies to create a therapeutic environment based on trust.

Use appropriate health terminology and communication strategies when providing the health teaching. This assessment could be undertaken in the simulated nursing environment, classroom or a meeting room in the EQUALS’ campus. Your assessor will assist you in setting the simulated environment. Based on the health information you provided to Mr James and his family member, you are asked to complete a progress note. This progress note will be used to communicate key information you provided to Mr James and his family to other colleagues during the handover. You could access the progress notes’ template provided with the checklist for this assessment task following the demonstration of appropriate actions related to this task. You need to complete the progress notes under supervision of your assessor.
Use appropriate health terminology when completing the progress notes complying with the principles underpinning nursing documentation and policies of the healthcare setting. A summary of your workplace policy on documentation is provided at the end of this task. You are required to request your classmates to play the roles of Mr James and the family member. You must be prepared to deliver the health teaching session. You may draft a possible conversation between a nurse and the person engaged in the role play prior to the assessment session.

Knowledge questions
1. In your own words, briefly describe how nurses should comply with the ethical requirements and regulatory responsibilities when interacting online and using social media in the nursing role.

2. Assume that you are leading a small group discussion in your workplace gathering feedback from staff on the falls risk assessment policy and procedures awaiting review next month.
a. In your own words, state how you will clarify the purpose of this meeting.
b. Discuss three (3) meeting procedures you should implement to meet the purpose of the meeting.
c. Briefly describe an appropriate way to clarify participants’ roles in this meeting.
d. You observed that a team member often does not allow other team members to share their thoughts and disagrees with everyone. This is disturbing other participants. How could you, as the chair of the meeting, respond to this?

3. Outline any four (4) characteristics of effective partnerships in nursing.

4. Briefly describe the significance of self-reflection for nurses when providing nursing care for a person.

5. Briefly describe how you establish rapport with a person receiving care through social conversation.

6. A patient in your work setting asked you to tell him the condition and health status of the patient in the bed opposite him. How must a nurse respond to this request?

7. Discuss four (4) key elements or factors that promote trust in a nurse by patients and relevant stakeholders.

8. Assume that you are preparing to provide clinical handover to another enrolled nurse at the end of your shift. Identify three (3) pieces of documentation you should complete or develop to provide an accurate handover and discuss the significance of each of these documents.

9. Outline four (4) interview techniques you could implement to ensure that you gather relevant and accurate information from people receiving care.

10. Identify and briefly describe the five (5) key elements of communication.

11. Discuss three (3) strategies you should implement when resolving a conflict in the workplace.