Assignment Task:
Task:
It was October 14. 2014. and laic Walt president and chief executive officer (CEO) of Provident,: Healthcare (Providence) in Toronto was in her office thinking about the October 27 strategic planning retreat with her board. Appointed president and CEO in 2011. Walsh had led Providence through massive change and turnaround. from potential crisis to financial health and innovation in four. short. action-packed years. Two critical questions demanded her attention. How could she integrate and embed the values that had helped her drive change and foster collaboration within Providence and with its key partners? What could she do to sustain positive change at Providence Healthcare through her talues-based leadership and to win the support of key stakeholders well into the future? She reached for the phone to call key members of her team for their input.
A VALUES-BASED LEADER
Josie Walsh joined Providence Healthcare as vice president of programs and chief nurse executive in 2001. Walsh had extensive health care experience. held a master’s degree in Health Samos (Health Administration) and was a Cenified Health Executive with the Canadian College of Health Leaders. Her joining Providence was a near-perfect alignment of her virtues as a leader with the needs and values of the organization. Her commitment to Providence was visceral: her own parents had received care at Providence. sharply focusing her views of what waked well and what needed to be radically changed in the health care system. Compassionate care. dynamic partnerships, high accountability and trust were integral to both the leader and the organization. This confluence helped drive success at Providence and was instrumental to enabling change and innovation. Walsh’s competencies. her commitment to Providence and her character shaped thedesign and execution of radical transformation at Providence. The notion of personal character as a driver of leadership and organizational success had come sharply to the forefront after the global economic meltdown of 2008. as CEO after CEO stood indicted for grow negligence. egregious fraud and monumental greed. Increasingly. character-bawd leadership had become very much pan of the management conversation. Research by Ivey Business School academics Jeffrey Gawk. Mary Cross:tn.:Gerard Seijts and Mark Reno explored the key dimensions of leadership character and its relevance to good corporate governance Bee Exhibit I).
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Get Help Now!How do these Virtues help a leader to lead more effectively? Humility helps lenders to learn and grow. Integrity builds trust and fosters collaboration. Collaboration empowers teamwork Justice shapes decisions that are seen as being fair and reasonable. Leaders mud courage to make difficult decisions. take bold actions and challenge the status quo. Temperance helps leaders take a balanced view and reasonable risks. Accountability means leaders own their decisions, commit to than and expect others to do the same. Humanity powers empathy and understanding of otheis. Transcendence shapes a leader with vision, purpose and optimism. And finally. judgment equips a leader to focus and balance these virtues to meet the needs of both internal and external stakeholders. Of these dimensions. Walsh had been recognized by both internal and external stakeholders. penis-Wady for her courage. collaboration. accountability and integrity. These characteristics helped her lead Providence Healthcare through a tsunami of change. Her values-based leadership drove change and innovation at Providence at a time when major change was needed to CIISMI: the future of the organization.
PROVIDENCE HEALTHCARE: *HELPING PEOPLE. HEALING LIVES.”
Established by the Sisters of St Joseph in 1857 as the House of Providence to look after the needs of the poor, ill. homeless and vulnerable. Providence Healthcare had a 158-year history and strong values of compassionate care and responsive innovation (see Exhibit 2). As a leader in rehabilitation, palliative care. long-tent care and community provants. Providence provided inpatient and outpatient care to more than 5.000 individuals annually. A rehabilitation hospital differed from acute care hospitals: patients of a rehabilitation hospital typically stayed for longer pniods and required care from a brooder spectrum of health professionals. Providence Healthcare included six rehabilitation units. one palliative care unit, the outpatient clinics of Providence Hospital, the Cardinal Ambrozic Houses of Providence with 288 residents who needed long-term care, and an Adult Day Program, which included caregiver workshops. support and education. Also pan of the organization. Providence Healthcare Foundation was a fundraising organization that supported programs and equipment at Providence. with a goal of raising 533 million for 2014115.
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