Essay FPC007B: Financial Planning – Client Engagement Skills – Finance Assignment Help

Assignment Task:

Task 

Identify a common problem your company encounters when engaging with clients in financial planning. Your problem must be specific and relevant. The problem may be a particular bias, client anxiety, assumption (e.g. heuristic) or information uncertainty. 

This could have occurred as a result of: 

• an error or misunderstanding with the client 

• poor processing/systems in the company which has resulted in a poor outcome for the client 

• providing the wrong type of service to the wrong client segment 

• a lack of staff knowledge/training which has resulted in a client complaint 

• a client leaving the company or requesting to deal with someone else in the company as a result of poor experience/misunderstanding or merely a personality clash (behavioural biases). 

If you do not have direct experience in financial planning or direct client engagement experience, interview a financial adviser and ask them to identify a common problem they encounter when engaging with clients. If you decide to do this, you can use the interview questions in Appendix 1 of Assignment 1 to help you ask the right questions.

Part 1: Describe the chosen problem in the forum (5 marks | Word limit: 200 words) 

Using the KapLearn forum for this subject, you are required to post a brief description of the problem you have chosen and how this relates to the concepts of behavioural finance. Provide specific and relevant examples of the client issues being addressed. 

In the ‘Task 1 submissions’ forum, add a new discussion topic for your chosen problem. In the subject line include the following: ‘Your full name — Task 1’. 

Do not name the relevant business/organisation where this problem may have occurred. 

The tutor will provide feedback on the problem you have chosen and you should use this feedback when completing Assignment 1.