Essay Evidence Portfolio – Conflict Management and Interpersonal Communication – Management Assignment Help

Assignment Task :

1. Task:
Read the following scenario and create a ‘conversation’ that you believe could be held and would solve the dilemma experienced by the subject of the case study. You will need to consider the issues identified, the values each party holds, and how you might reason with the key players. Place yourself in the position of the person in the scenario what should you say, to whom, when and how?
 

In order to answer these questions, consider the following:
What is the dilemma you are facing? i.e. What are your legal and moral responsibilities?
What are the main arguments you are trying to counter? i.e. The reasons and rationalizations you need to address.
What is at stake for the key parties (including those who disagree with you)?
What arguments could you use to influence those with whom you disagree?
What is your most powerful and persuasive response to the reasons and rationalizations they offer and you need to address?
To whom should the arguments be made? When and in what context? Identify by position,and/or ‘name’.

Case Scenario:
Organizations today are required by law to be equal opportunity employers. They must recruit a diverse workforce, enforce policies and training that support an equal opportunity program, and foster an environment that is respectful of all types of people. However.
Jason works at a large plumbing supply intermediary which requires considerable office work on the computer using C.R.M software, dealing with manufacturers on the one hand and distribution outlets on the other. His immediate manager at work, Bruce, has been promoted to a higher-level management job at another department in the organization, and Jason has been asked by senior management to apply to be the replacement. Jason has only been at the firm for 6 months and is not convinced that he is ready to take on the responsibilities involved. Also, one of his colleagues, Elaine, has been with the firm for several years, has provided him with invaluable advice and support and he does not understand why she has not been asked to take over the management job vacated. Under the law, the job must be advertised, but after a quick discussion with his colleague, he finds out that she did approach the senior manager (John) about the job but he made it very clear to her that she would be wasting her time.
He is concerned that opportunities like this will not come his way very often and that he should go ahead and apply for the job. However, it also concerns him that the company seems to have a corporate culture that is sexist and that he would be endorsing that culture by ignoring it. He is also concerned that this attitude will mean that the best candidate will not be hired for the job.