Assignment Task
Assessment Type: Individual Assessment – Communication Diary 1,500 words
Purpose: This assessment builds your oral and written communication skills and gives you real life understanding of the challenges and rewards of effective communication. This relates to learning outcome a, b.
Submission: Soft copy uploaded to Moodle and Turnitin – Word .doc or .docx. Topic: Communication DiaryTask details: At work, and personally, we are bombarded with business related messages on a daily basis. These messages come from a range of people/companies and may be through any number of formats including radio, television, email, telephone/mobile, computer, face to face meetings or even hand-written notes. They may be communicated to everyone, everyone at work, people in your team or just to you.Some of these messages are memorable (for the right/wrong reasons) and others are not. QuestionsFor this assignment you are required to keep a diary for four different types of work/personal and/or study related communications you received.
Submit a record of the communications you received in a word table, using the below headings as a guide:
(a) Date(b) Mode (e.g. radio, phone, email, tv)(c) Type (e.g. advertisement, payment request and donor collection)(d) Style (e.g. humorous, friendly, apologetic)(e) Effective (i.e. yes/no)(f) Why/why not effective (free text)
Choose two of these communications that you feel were well constructed or were able to get the message across and analyse why this was the case.
Choose two of these communications that you feel were poorly constructed or did not get the message across and analyse why this was the case.
Using your knowledge of theory taught in class, suggest methods that could improve the poorly constructed communications.
While writing the assignment consider factors such as:
o Communication processo Nonverbal communicationo Interpersonal componentso Intercultural componentso Choice of mediao Timelinesso Who, why, when and how it was communicated and the audience it was communicated to Assignment Format:Assignment Format: A title page – Individual KOI cover sheet, signed. No Abstract or Executive Summary is required. A table of contents page is required. This report should have a heading and two or more sub headings for each topic. The written text should be right and left justified and double spaced throughout.
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