Essay BSBWOR203 – Work Effectively With Others – Customer Service Training – Arts & Humanities Assignment Help

Assignment Task

Assessment Task: Customer service training project

Task summary
This assessment task requires you, in the role of Team Leader, to identify opportunities for your team of customer service staff to improve their customer service skills by identifying suitable professional development. This assessment is to be completed in the simulated work environment in the RTO.

Required

• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
• Training Options Report Template

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.