Essay BSBREL402 – Build Client Relationships and Business Networks – Five Communication Styles – Management Assignment Help

Assignment Task

Assessment
This assessment will be divided into two parts. Part one if the questions and answers sectionThis assessment will be divided into two parts. Part one if the questions and answers section. In part two you will be asked to attend at least two networking events in Sydney. A list of free events is available in your calendar in My Campus. A vital component of developing your business’s profile is networking, however, networking isn’t just collecting names and contact details. It is also about how you communicate and how you extend that communication beyond the networking opportunity and build business relationships.

Task – Questions

1. Briefly summarise the five communication styles.

2. Describe what rapport means and give at least two (2) examples of how you can build rapport.

3. Outline three possible opportunities that you could have to offer positive feedback to your clients. Explain how you would act on each of these opportunities. Tip: Think of positive feedback as the advice, opinions, views and general information that you can share with your clients in order to educate them.

4. Give three different examples of open questions that you could use to promote two-way communication with your clients.

5. Outline three potential barriers to effective communication with clients. Use examples that are relevant to you. Explain how you would act upon your three examples, should they occur.

6. Understanding a client’s needs can help you tailor your conversation to reach the desired outcome. Outline how you would initiate communication processes that are related to the client’s needs, preferences and expectations.

7. Develop three client loyalty objectives that would be relevant to your organisation. Your objectives should focus on the development of long term business partnerships.

8. Outline two different client loyalty strategies that could be useful in attracting and retaining clients.

9. Suggest three things that need to be taken into consideration when developing client loyalty strategies. Why are they important?

10. Outline five different client care and client service standards.

11. What is feedback and why should you obtain it from clients on an ongoing basis? Suggest three reasons.