Essay BSBLDR523 – Lead and Manage Effective Workplace Relationships – Management Assignment Help

Assignment Task:

TASK:

Task 2 – Case study
Task summary
This assessment is to be completed using the Bounce Fitness simulated work environment. This assessment task requires the student to review Bounce Fitness’ Communication Policy and the Work relationships conflict document.

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Task 2 – Case Study
General instructions
To complete this assessment you can refer to the Bounce Fitness business scenario by reviewing the associated documents in the additional resources section on Canvas.

Question 1: Refer to the spaces provided for you below and identify two (2) work responsibilities– related to the Bounce Fitness scenario provided and apply the work roles identified under Section 6 of the Quality Assurance Manual.
Determine at least one (1) strategy and one (1) process on how these responsibilities must be fulfilled. Briefly describe any additional information you need to communicate information about the work responsibilities to your co-workers. This information can include the following:

• Timelines
• Resources required to complete the task
• Who they need to report to
• Work Responsibilities
• Work Responsibility 1 Strategy Process (List the Steps) Additional information that needs to be communicated to the employee
• Work Responsibilities
• Work Responsibility 2 Strategy Process (List the Steps) Additional information that needs to be communicated to the employee Question 2: Refer to Bounce Fitness’s Communication Policy in the additional resources section on Canvas and develop one (1) consultation process that help to ensure that employees have the opportunity to contribute to issues relevant to their work role. These must include:
• Communicating information to support employees in achieving their work roles
• Facilitating employees’ contributions to the consultation process
• Providing feedback on the outcomes of the consultation process
• Note: the processes you develop must use appropriate vocabulary, grammar, and follow conventions for developing processes in your workplace.
• Communications Policy Processes – Consultation Process

Objective:
To communicate information to support employees in their roles, to enable company’s employees to actively contribute to the issues relevant to their needs, wants, expectations and to encourage feedback on the outcomes of the consultation process.

Process Steps – Communicating information to support employees in achieving their work roles:
Managers should start consultations with staff and their representatives onmatters that are likely to effect them as early as possible before decisions aretaken. Whilst managers may have a genuine concern about the impact onmorale of consulting staff too early, it is better to consult early rather than havestaff feel that they have been unfairly treated or kept in the dark.

Process Steps – Facilitating employees’ contributions to the consultation process
Employees should be encouraged to raise concerns as early as possible through different channels such as email.
Process Steps – Providing feedback on the outcomes of the consultation process

Question 3: Refer to the Communication Policy in the additional resources section on Canvas and develop one (1) consultation process that helps ensure that any issues raised are resolved promptly or referred to relevant personnel such as your workplace supervisor. Use the Communication Policy Processes template below.
Communications Policy Processes – Issue Resolution
Objective:

• Process Steps – Raising Issues
• Process Steps – Resolving Issues
• Process Steps – Referring Issues

Question 4: Create a 6-month plan detailing how you will develop and maintain effective internal and external communications.
Action Plan
Activities / Actions Due Date Person
Question 5: To answer this question you must refer to the Work Relationship Conflict document included in the additional resources section on Canvas. Review each situation listed and develop strategies to help resolve the workplace difficulties identified. To answer the question, complete the following table.
Resolution Strategies
Difficulty with Resolution Strategies Action Plan
Administration Team Leader1
Client Liaison Office Documentation and Logistics Staff
Question 6: Select one of the difficulties/conflicts that you had to address in question 5 and write a professionally written email to relevant stakeholders summarising what was agreed to in action plan. Use the email template below.
To: Cc: Subject: Question 7: Explain how the systems you implemented meet Bounce Fitness’ policies and procedures. How will you continue to monitor and manage conflict?
Question 8: You want to get feedback from relevant stakeholders on your work on relationship management. How will you seek feedback and who will you seek feedback from?
Answer:
Question 9: How will you analyse the feedback you receive?
Answer:
Question 10: How will you evaluate your own performance in leading effective workplace relationships?
Answer:
Question 11: Based on your management on workplace relationships in questions 9, 10, 11, and 12, evaluate your personal performance and identify a minimum of two (2) areas where you could improve in leading workplace relationships in the future.